FAQs (NEW) 2017-07-25T21:48:59+00:00

have a question?

You might find the answer below, and if you don’t please drop us a message and we’ll get back to you soon.

delivery

We deliver every weekday every week depending on your order. However we don’t deliver on Public Holidays. On the days we don’t deliver, you will not be charged for your order.  Please click here to see our Non-Delivery Days.

We aim to have all our lunch deliveries completed between 8.30am – 12.30pm. Please ensure that you arrange a suitable delivery point that is easily accessible for our couriers and that someone is there to collect your lunch.

We currently deliver to workplaces and schools in selected suburbs in Auckland, Hamilton and Wellington. When you place you’re order, you will be able to see if we deliver to your area. You can also click here to see our current list of suburbs we deliver to.

If we don’t currently deliver to your area, please drop us a line at buyone@eatmylunch.nz and register your interest. We are always looking to expand our delivery zones so appreciate the interest.

Please note that we cannot deliver to residential addresses.

buy one. give one.

Every time you Buy a lunch, we Give a lunch to a child in need. The ‘Give’ lunches include three items e.g. a fresh sandwich with ham & salad, carrot and celery sticks and a home-baked treat or yogurt.

We currently Give lunches to 46 schools in Auckland, Hamilton and Wellington which can be seen on our Volunteer page.  Please click here to see our full list of schools in all these locations.

Although most of our schools are decile 1 & 2, we recognise that higher rated schools also require lunches.    We just ask Schools to contact us if they are interested in receiving Give lunches.   The lunches are delivered to the school who will then identify and distribute lunches to the children who need them.

In just two years, we’ve Given  ~450,000 lunches to hungry kids in need. We are really proud of this but know we can still do more. So the more you Buy the more we can Give.

We’re not a charity but a social enterprise committed to making a real difference in our community.

ordering and payment

Once you have entered your order details and set up your Eat My Lunch account, simply proceed to the checkout. All payments must be made by Visa or MasterCard credit cards. Eat My Lunch uses a secure payment processing method and does not collect or store credit card information. For catering orders, payment will be taken immediately.  For subscription orders, payment will be taken 48 hours prior to your first delivery.  For every days order, the same process will apply.

It’s easy! Simply choose the weekdays you want us to help make your mornings easy. You only have to do this once and not worry about it again. You choose the days, we choose the food – easy. Please note we do not accept ‘on the day’ orders.

You can change, pause or cancel you order at any time. Simply login to your account and make the changes 48 hours prior to the day the change needs to take effect. Please note: 48 hours refers to business days.

Please call or email us to let us know as soon as possible, however as we would have already ordered ingredients and made your lunch, you will still be charged for the lunch.

how can i get involved?

We are a social enterprise (not a charity) but because of the Give side of what we do, the volunteers that come and help are so appreciated. In the last 2 years, we’ve had over 3,000 people help us make over 400,000 Give lunches for Kiwi kids in need!

If you would like to come and make some lunches, please sign up online http://vols.pt/eozsTk

We couldn’t do this without all the help and support from everyone!

We currently Give lunches to 48 schools in Auckland, Hamilton and Wellington which can be seen on our Volunteer page.  Please click here to see our full list of schools in all these locations.

Although most of our schools are decile 1 & 2, we recognise that higher rated schools also require lunches.    We just ask Schools to contact us if they are interested in receiving Give lunches.   The lunches are delivered to the school who will then identify and distribute lunches to the children who need them.

general questions

Wherever possible, Eat My Lunch uses recyclable packaging.

It is really important to us that you enjoy your Eat My Lunch! If you have any feedback, complaints, or even suggestions please contact us via the contact page on the website or email us on buyone@eatmylunch.nz

While our lunches use wholesome, natural ingredients, unfortunately we cannot cater for all individual dietary requirements so cannot accept any special requests. We do cater for vegetarians, gluten friendly, dairy friendly & vegan. Our products may contain nuts, sulphite, seafood, meat, egg, milk/dairy products, peanuts and soybean, tree nuts and sesame seeds.

GLUTEN FRIENDLY – are made with no gluten-containing ingredients, but may contain detectible gluten.

DAIRY FRIENDLY – are made with no dairy-containing ingredients, but may contain detectible dairy.