FAQs (NEW) 2017-11-04T11:28:22+00:00

have a question?

You might find the answer below, and if you don’t please drop us a message and we’ll get back to you soon.

buy one. give one.

Every time you Buy a Breakfast, Lunch or Dinner from us online, we Give a lunch to a child in need.

The ‘Give’ lunches include three items: a freshly made, wholemeal sandwich with chicken/ham/tuna & salad, carrot/apple/mandarin/banana and a home-baked treat.  Lisa & Michael have a strong philosophy that only food they would give their own children would go in these lunches.  So, you’ll never see anything processed, with a long shelf-life or filled with sugar.

We currently Give lunches to 51 schools in Auckland, Hamilton and Wellington which can be seen on our Volunteer page.  Please click here to see our full list of schools in all these locations.  We also have about 50 currently on the waiting list!

Although most of our schools are decile 1 & 2, we recognise that higher rated schools also require lunches.    Each school will identify and distribute lunches to the children who need them.

In just two years, we’ve Given  ~560,000 lunches to hungry kids in need. We are really proud of this but know we can still do more. So the more you Buy the more we can Give.

We’re a ‘Social Enterprise’.  This is a business which is created to further a social purpose in a financially stable way.

Our purpose is to ensure no children go to school hungry and with 25,000 that still do in NZ everyday, we’re committed to making a real difference in our community. 

We have 30 full-time paid employees across the office and kitchen and we’re growing fast! If you’re keen to join us, check out latest opportunities on the careers page….

Volunteers who range from office workers, sports teams to CEO’s come in every morning and make & deliver the kid’s Give lunches. It’s a really special part of Eat My Lunch as we can welcome in everyone who wants to play a part and be part of something special. It must be a great feeling as we have a waitlist until Jan 2018!

Being a Social Enterprise allows us to be sustainable and grow as we don’t have to rely on donations. For example, it means we’ll never have to tell some kids that they wouldn’t be getting a lunch one week.

Social Enterprises are more prominent across the world but only really starting to gain an understanding and traction recently.  For example, the UK has over 70,000 social enterprises, contributing 24billion pounds to the economy and employing a million people. (https://www.socialenterprise.org.uk/What-is-it-all-about)

delivery

We deliver every weekday every week depending on your order, including throughout the school holidays. However we don’t deliver on Public Holidays. On the days we don’t deliver, you will not be charged for your order.  Please click here to see our Non-Delivery Days.

LUNCHES

We aim to have all our lunch deliveries completed between 8.30am – 12.30pm. Please ensure that you arrange a suitable delivery point that is easily accessible for our couriers and that someone is there to collect your lunch.

DINNERS

We aim to have all our dinner deliveries completed between 2.00pm – 6pm.  Please ensure that you arrange a suitable delivery point that is easily accessible for our couriers.  Please leave your chiller bag out ready for collection with your next delivery to ensure no additional charges are incurred.

LUNCHES

We currently deliver to workplaces and schools in selected suburbs in Auckland, Hamilton and Wellington. When you place you’re order, you will be able to see if we deliver to your area. You can also click here to see our current list of suburbs we deliver to.

If we don’t currently deliver to your area, please drop us a line at buyone@eatmylunch.nz and register your interest. We are always looking to expand our delivery zones so appreciate the interest.

Please note that we cannot deliver to residential addresses.

DINNERS

We currently deliver to workplaces and residential addresses in selected suburbs in Auckland only. When you place you’re order, you will be able to see if we deliver to your area. You can also click here to see our current list of suburbs we deliver to.

If we don’t currently deliver to your area, please drop us a line at buyone@eatmylunch.nz and register your interest. We are always looking to expand our delivery zones so appreciate the interest.

ordering and payment

Once you have entered your order details and set up your Eat My Lunch account, simply proceed to the checkout. All payments must be made by Visa or MasterCard credit cards. Eat My Lunch uses a secure payment processing method and does not collect or store credit card information. For catering orders, payment will be taken immediately.  For subscription orders, payment will be taken 48 hours prior to your first delivery.  For every days order, the same process will apply.

It’s easy! Simply choose the weekdays you want us to help make your mornings or evenings easy. You only have to do this once and not worry about it again. You choose the days, we choose the food – easy. Please note we do not accept ‘on the day’ orders.

You can change, pause or cancel you order at any time. Simply login to your account and make the changes 48 hours prior to the day the change needs to take effect. Please note: 48 hours refers to business days.

Please call or email us to let us know as soon as possible, however as we would have already ordered ingredients and made your lunch or dinner, you will still be charged for the meal.

how can i get involved?

Thank you for asking! This is one of the most special parts of Eat My Lunch, the morning vibes are incredible with the music and good feels around the place.

As a Social Enterprise the volunteers that come and help on the Give side of what we do are so appreciated. In the last 2 years, we’ve had over 3,000 people help us make over 560,000 Give lunches for Kiwi kids in need!

If you would like to come and make some lunches, please sign up online

We love that we can share and get anyone involved and couldn’t do this without all the help and support from everyone!

We currently Give lunches to 51 schools in Auckland, Hamilton and Wellington which can be seen on our Volunteer page.  Please click here to see our full list of schools in all these locations.

Although most of our schools are decile 1 & 2, we recognise that higher rated schools also require lunches.   Schools contact us if they are interested in receiving Give lunches.   Each school will identify and distribute lunches to the children who need them.

general questions

Wherever possible, Eat My Lunch uses recyclable packaging.  You’ll be pleased to know that the new Eat My Dinner box is 100% compostable too!

It is really important to us that you enjoy your Eat My Lunch or Dinner! If you have any feedback, complaints, or even suggestions please contact us via the contact page on the website or email us on buyone@eatmylunch.nz

LUNCHES

While our lunches use wholesome, natural ingredients, unfortunately we cannot cater for all individual dietary requirements so cannot accept any special requests. We do cater for vegetarians, gluten friendly, dairy friendly & vegan. Our products may contain nuts, sulphite, seafood, meat, egg, milk/dairy products, peanuts and soybean, tree nuts and sesame seeds.

GLUTEN FRIENDLY – are made with no gluten-containing ingredients, but may contain detectible gluten.

DAIRY FRIENDLY – are made with no dairy-containing ingredients, but may contain detectible dairy.

DINNERS

At this stage we are not providing any special dietary types.  Just need to get up and running and we will then start to introduce alternatives so please bear with us.  All our dinner sizes (including Kids) may contain nuts, sulphite, seafood, meat, egg, milk/dairy products, peanuts and soybean, tree nuts and sesame seeds.